Return & Refund Policy

Last updated: 19 August 2026

1. Eligibility for returns

Physical QR sticker kits can be returned within 7 days of delivery if the seal is unbroken and the stickers have not been affixed to a vehicle. Once a QR sticker set has been activated and linked to a vehicle profile, it cannot be returned, as each set is uniquely serialized to that vehicle.

2. Damaged or defective items

If your sticker kit arrives damaged, misprinted, or with a QR code that fails to scan, contact us within 48 hours of delivery with photos of the issue. We will send a free replacement or issue a full refund, at your choice.

3. Non-returnable situations

Stickers that have already been applied to a vehicle
QR sets that have been activated and linked in the app
Kits reported damaged after the 48-hour window, without prior notice
Custom or co-branded fleet/dealership orders, unless defective

4. Refund process & timelines

Approved refunds are processed to the original payment method within 5–7 business days.
You'll receive an email confirmation once your return is received and inspected.
Shipping charges for approved damaged/defective returns are covered by us; shipping for change-of-mind returns is borne by the customer.

5. App & subscription-related charges

The Safety1stQR app itself is free to download and use for linking your vehicle and managing emergency contacts. Where optional paid add-ons or fleet subscription plans apply, refund eligibility for those charges will be outlined separately at the time of purchase.

6. How to request a refund or replacement

Email support@safety1stqr.com with your order ID, the reason for the request, and photos if the item is damaged or defective — or use the form on our Contact page. Our team will respond within one business day.

7. Fleet & dealership orders

Bulk orders placed through a dealership or fleet partnership follow the return terms agreed in the individual partner contract. Contact your account manager or reach out via our dealership enquiry form.